Contact Information
LuggageToShip
- 3000 El Camino Real, STE 4-200, Palo Alto, CA 94306
- Email: cs@luggagetoship.com
- Phone: (212) 537-6174
Information We Collect
A) Information you provide
We may collect personal information you provide when you:
- Create an account or place an order (name, email, phone number, pickup/delivery address, and order details)
- Communicate with us (emails, chats, calls, and the information you share)
- Request support or submit inquiries
B) Information collected automatically
When you use our website, we may automatically collect certain information, such as:
- Device and browser information (device type, browser type, operating system)
- IP address and general location derived from IP
- Pages visited, clicks, time spent, and referring/exit pages
- Cookie identifiers and similar technologies
C) Information from service partners
To provide and support shipping services, we may receive information from carriers and service providers such as tracking events, delivery scans, and shipment exceptions.
How We Use Information
We use information to:
- Provide and fulfill orders (labels, shipping coordination, customer support)
- Communicate with you about your order, updates, and service notices
- Provide tracking support and resolve delivery issues
- Prevent fraud, protect customers, and secure our systems
- Improve our website and Services
- Measure website performance and user behavior through analytics
Advertising and Measurement
We may use advertising or measurement tools to understand marketing performance (for example, how customers find our site). Based on your current setup, we do not use these tools to build remarketing audiences or deliver cross-context behavioral advertising from this website.
If our advertising practices change in the future, we will update this Privacy Policy accordingly.
Text Messaging (SMS)
If you provide a phone number, we may send service-related messages (for example, order updates or support communication). Message and data rates may apply depending on your carrier.
Data Retention
We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, preventing fraud, resolving disputes, and complying with legal, tax, and accounting obligations.
Security
We use commercially reasonable safeguards designed to protect personal information. However, no method of transmission over the Internet or storage system can be guaranteed 100% secure.
Children
Our Services are not intended for children under 18, and we do not knowingly collect personal information from children.
California Privacy Notice (CPRA/CCPA)
If you are a California resident, you may have the following rights, subject to certain legal exceptions:
- Right to Know/Access: Request the categories and specific pieces of personal information we collected about you
- Right to Delete: Request deletion of personal information (subject to exceptions)
- Right to Correct: Request correction of inaccurate personal information
- Right to Opt Out of Sale/Sharing (if applicable): Request to opt out of the sale or sharing of personal information as defined under California law
- Right to Non-Discrimination: You will not be discriminated against for exercising your rights
Categories of personal information we collect (examples)
- Identifiers (name, email, phone number, address)
- Commercial information (order and transaction details)
- Internet activity information (site interactions, device data, cookies/identifiers)
How to submit a California privacy request
- Email us at cs@luggagetoship.com with the subject line "California Privacy Request."
- To protect your information, we may need to verify your identity before responding.
International Visitors
If you access our Services from outside the United States, you understand that your information may be processed and stored in the United States and other locations where our service providers operate.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and update the "March 25, 2026" date.
Contact Us
If you have questions about this Privacy Policy or privacy requests, please reach out:
Get in touch
